Auto Service - How many car repair places can you go where you don't
worry about being "taken for a ride?" This
family-owned-and-operated company has earned top ratings from AAA for many
years - and when you visit them, you'll see why. You'll be treated
with respect and your repairs will be done for a fair price (much less
than the dealerships).
- Very comprehensive list of products, very competitive prices, responsive
customer service. Keep in mind, however, that for some items, Amazon
is simply the store front for other merchants.
- Want a mouthwatering, mesquite-grilled hamburger fixed just the way you
like it in a rustic atmosphere? IMHO, best burgers on the planet
(and I've been eating Chuckbox burgers since 1977, which means I've been
eating their burgers longer than most of their employees have been alive)!
Tire - I don't know what else to say. If you don't know what
tire you need, they'll help you select without constantly "up-selling
you." If you DO know what you need, bring in the best price you can find and
they'll usually meet the price and order the tires in. They are
fast, honest, and have that "the customer is always right"
attitude (even when as customers, we are being big fat jerks!).
- How do they do that? Amazing! Fast and consistently relevant
search results! To get even more from Google, check out these
materials which I use in the courses I teach at Scottsdale Community
This local NPR-affiliated radio station, run by the Maricopa Community College District, is
commercial-free, offers GREAT news (not 15 second headlines) on
international, national, and local fronts, has "intelligent
talk" programs midday, very funny shows suitable for the family on
the week-ends, and REAL jazz music week-nights. Give it a try, and
Mortgage - Brian Yampolsky and his staff give customized, personalized
service to those looking for loans for a purchase or refinance. Brian
makes you feel comfortable and confident in a process that can be
otherwise quite intimidating. We ended up with a VERY competitive and
low-cost loan for our most recent home purchase. Orion takes customers by
referral only, so be sure to tell Brian you found out about him here.
Mobile Detailing - Great car detailing service at a fair price. The
crew called ahead, showed up when promised, and were clean and courteous
as they worked to bring that showroom luster back to my card. And these
folks passed the acid test; something went wrong, and when I contacted
them to let them know, they jumped through hoops to make sure I was
delighted. I can highly recommend them to make your vehicle look like new
Airlines - This is an excellent example of a company that keeps things
simple. They treat their employees with respect, which results in happy
and empowered employees who seem to enjoy working for the company, which
in turn manifests itself in delighted customers. If I have a choice, I'll
fly Southwest every time!
- Another "How do they do that?" amazing internet information
resource. This internet phenomenon relies on the COMMUNITY of
internet users to keep their information tuned, relatively accurate, and
AntOnline.com - They have twice shipped the
wrong product and refused to issue a refund. Good thing I paid with
Visa and the bank came to the rescue!
Arizona Republic - You don't have many
choices if you want a daily paper in the Phoenix metro area, but this
company sets new standards for poor customer service. They have limited
hours for talking to a person. When you DO talk to a person, that person
doesn't seem to care. They usually send you to their website, where you
will go in circles in a fruitless search for pages that actually
accomplish anything, such as changing your subscription, suspending
service, making accounting changes, etc.
Quicken - Quicken products lose their ability to
download transactions from banks after three years - not because
technology changes, but because they have intentionally built in obsolescence to force users
to buy newer products when the old ones are otherwise working just fine.
I do like using Quicken and love its capabilities. That is, until there's a problem;
then you discover that their customer and technical support is INCOMPETENT and JUST
PLAIN TERRIBLE - truly a painful experience.
- Years ago I had AmericaRX.com listed on this hall of shame list, but
when they disappeared from the Web, I removed them from this page. It
turns out that like many bad businesses, they keep re-opening under a
different name - and now they are doing business as mytocstore.com. This
company is unresponsive to phone calls and emails, and they don't confirm
orders. Worst of all, they don't ship your paid-for product or they send
the wrong product. STAY AWAY!
Mortgage - (Now MrCooper) Yet another company who gets five stars for infuriating
their customers. If and when you can get through their telephone menu to
speak with a real person, you will have been transferred from department
to department, asked to enter or repeat your social security number,
property address, and zip code several times, and finally end up with
someone who can provide you no useful information whatsoever - only excuses
for why something cannot be done or was not done. Unfortunately mortgages
are often sold or transferred so you might end up with Nationstar not
through choice. In 2017, they changed their name to MrCooper, perhaps in
an effort to discard a well-earned terrible reputation; we'll see.
- This is the prescription benefit side of Blue Cross Blue Shield of
Arizona. These folks have a web site that just plain doesn't work. And
their automated telephone response technology doesn't work either. And
their live representatives, when you can reach them, don't seem to know
what's going on. Other than that, I guess these folks are okay.
- I am amazed that these folks remain in business. My efforts to purchase
two pairs of jeans from their internet site resulted in two shipments by Sears (without tracking
numbers and neither of which contained the proper merchandise), several
chats with people who did not appear to understand English, several phone
calls, two trips to the UPS store to return the wrong merchandise, two
charges to my credit which I had to dispute in order to get my money back,
and a message on my phone that the UPS shipment was being held for me at a
FEDEX location (no, really!). In the end, they never delivered the proper
merchandise and I had to dispute the charges with my credit card company
because the refunds for returned merchandise were wrong.
SynLawn - We love their products,
but this company is apparently owned and operated by lawyers. The
contract to install 400 square feet of synthetic turf at our house was eight pages long, and the
contract is all about the company never being liable for anything, and
making the customer liable for everything.
Consignment - After cheating thousands of customers out of millions of
dollars, declaring bankruptcy, being investigated many times by the
Arizona Attorney General's office, violating orders to stay away from the
consignment business, and violating the Consumer Protection Act, this
place is back in business. They are up to their old tricks of cheating
customers and delaying, withholding, or reducing payments for consignment
items. Avoid at all costs!